Returns & Refunds Policy

If you wish to return an item, you may do so within 30 days of receipt as long as your item is unused, unwashed and in its original packaging.

 

Return to a Mozeme Store - FREE

Please note: not all stores (concessions and third parties) allow web returns to store. Please check the details on the store locator.

Bring your items into store along with your dispatch note or order confirmation email. You can search for your nearest store here. We'll process a refund within 3-5 working days.

 

cannot be returned to store.

Return to Warehouse

1. Request Your Return

 

To arrange your return you will need your order number and the email address you placed your order with. Your order number can be found on your order confirmation email. It is also shown on your delivery note as Cust Order No – you will only need the 6 digit number that follows the letters WEB or #.

 

Simply use the portal to select the items you wish to return, your reason for return, and choose a returns method.

 

DPD - UK Mainland Only - £3.99 (Printer Required)

 

Evri - UK Mainland Only - £3.99 ( No Printer Required)

 

Yodel - UK Mainland Only - £3.99 (Printer Required)

DHL Express - Collection From Home- £10.00 (Printer Required)

 

DHL Express - Drop Off - £10.00 (Printer Required)

 

2. Prepare Your Package

 

Package items carefully to avoid damage in transit. Please include inside the parcel your name, order number and the reason for return. Enclose this information inside the parcel and attach your returns label to your package.

 

3. Return Your Package

 

Return your item to your chosen DPD return location and your items will usually arrive back to us within 2-3 working days.

 

There are over 2,500 locations across the UK. Find your local return point using the DPD Pickup Shop Finder.

 

4. Refund Processed

 

We'll inspect and refund your items within 10 working days.